Felix Koolen-Renaud

FCA Cards

When a user upgrades to a premium account, they will receive one complimentary FCA tap business card. FCA cards have a built in chip that allow users to quickly provide a digital business card including contact information and a personalized message to others by simply tapping and holding the card against a phone or tablet. The user will then be presented with three options:

1) Add the cardholder to the contacts in their phone
2) Learn more about the cardholder by visiting their FCA profile
3) Send the cardholder their contact information.

IMPORTANT

FCA Cards are activated once a user upgrades to a premium account. The cards remain active until the user cancels their subscription.

Using the FCA Card

Using the QR Code

As an alternative, the QR code can be used to provide the digital business card. Have the client open their camera and point to the QR code. They will be prompted to open the link to the digital card and can then save the information in their contact list on their phone.

Updating the Information on the Card

We have made this as easy as possible for users with premium accounts. The contact information provided on the digital contact card is all taken directly from your FCA profile. This includes: profile picture, name, title, phone number, email, brokerage, employer, website and brokerage website. When you update your FCA profile, your FCA card is automatically updated!

Users can also add a custom message to their contact card that will appear in the notes section when saved. The message can include a link to a listing, spec sheet or any other external url.

Tracking Taps and Meeting Members

You can access the date and time of every card tap both in the last 30 days and since receiving the card by visting the "Offline Networking" section on your FCA profile.

You will also be provided with a list of FCA members that you have met in person. These members will be separated into two lists showing members that you have as contacts on FCA and members that are not currently in your contact list.

Receiving Client Contact Information

When the FCA Card is tapped, the client will have the option to provide their contact information to the cardholder by filling out a short form. When the form is submitted, the cardholder will be notified via email and can access the contact information and any message provided by visiting the "FCA Card" section on their profile. Cardholders will also find a link to quickly add the client's information to the contacts in their phone.

Troubleshooting

The FCA card uses NFC technology to transfer information from the card to a user's phone. Most newer phones have this feature automatically enabled. In some older phones or phones or phones that have not been updated, this feature will need to be enabled in settings. The QR code can always be used as an alternative to tapping.

Replacement Cards

Please contact us should your missplace your FCA Card.

Client FCA Cards are great tool to promote and track referrals from clients. Client cards are programmed just like a personal FCA card and when tapped offer the user the following options: add the FCA professional to their contacts, provide a referral's contact information, visit the FCA professional's profile, and access the FCA perks page.

Additional Basic Features

There are a few additional features that are slightly different from an FCA professional's personal card:

1) The note added to the card is displayed both when the card is tapped and in the notes on the contact card when it is added to a user's contacts in their phone.

2) An additional FCA professional can be added to a client card. This allows the purchaser to co-promote themselves with another FCA professional and share the cost. - Premium Feature

FCA Perks

Clients can enjoy all the FCA perks by presenting their card. The client's name will appear on the card when tapped so what the perks partner may validate the cardholder.

Tracking Client Cards

Getting Added to a Card

When you are added to a client card that has been activated by another FCA professional, you will not be able to edit the note on the card, but you will be able to preview and track the card's usage from your FCA profile.

Updating the Information on the Card

We have made this as easy as possible! The contact information provided on the digital contact card is all taken directly from your FCA profile. This includes: profile picture, name, title, phone number, email, brokerage, employer, website and brokerage website. When you update your FCA profile, your FCA cards are automatically updated!

Creating and Managing Teams

Only members that have earned the FCA shield can create and manage a team. The team lead will be responsible for adding a team logo, description, and inviting and removing members.

Joining or Leaving a Team

Professionals can only join one team at a time. They must first receive an invite from the team lead. All team invites are available in the "Teams" section on a professional's profile. The "Accept" invitation and "Leave Team" buttons can also be found in this section.

Team Statistics

Only verified FCA professionals can contribute to a team's statistics. Team totals will be tabulated from the verified achievements of their members. These statistics will be used in the future to rank teams on the team search page.

FCA cardholders can enjoy perks provided by our partners. We will be continually adding additional perks and promotions, so please check back regularily.

Sharing Perks with Clients

FCA professionals can share the perks below with a client by purchasing an FCA client card from their profile. FCA client cards act as both a preks card as well as a fantastic referral tool.

Redeeming a Perk

Please ensure you have your ACTIVE FCA card with you. The perks partner will tap/scan the card to verify it is active.

Troubleshooting

For each perk, we have provided the contact name who is in charge of the program. Please do not hesitate to reach out to FCA for any additional questions or concerns.

Initiating Introductions

You can initiate an introduction between two of your contacts by simply clicking the "Provide an Introduction" button. Select the two contacts you would like to introduce, add a message, and click submit.

They will each receive an email informing them that you would like to introduce them to one another. The request will then show up on their profiles in the introduction section under "Received".

Tracking Introductions

The search score and rankings section is only available to users who have upgrade to a premium account.

Rankings

Users will be able to see where they rank in their city as well as nationally among all other users that are registered on FCA. Ranking will also be given for the industry chosen during registration.

Search Score

Users can view their search score as well as charts showing how they compare to the top search scores in their location and across the country. Search scores are used to determine the order of search results.

Improving Ranking and Search Score

Search scores and rankings can be improved through networking and making use of the many FCA features. Search scores are only updated when a user visits their FCA profile. Scores are recalculated using our algorithm no more that once per day.

Getting Verified

Verification is only currently availble to those users registered with a Real Estate Agent account. It will be available to others in the future. FCA will automatically proceed with user verification when they have achieved a search score of atleast 200. Once verified, the FCA shield will appear in both search results and on a user's FCA profile.

We use our matching algorithm to search and locate other FCA users that are looking to connect with professionals like yourself. Suggested contacts are updated regularily so make sure to visit your FCA profile.

Basic Account Matches

With a basic account, we will provide you with 3 suggested matches per week.

Premium Account Matches - Premium Feature

With an FCA Premium account, you can access all of your suggested matches. These are updated in real time, so as new members join, your matches will be updated.

Desired Connections

Please ensure that the desired connections section on your FCA profile is up to date. This will help us with out with our search and ensure that the suggestions we make are the most relevant to you.

Profile statistics are automatically updated in real time. Some profile satistics are available to all users, while others are only available to premium accountholders. Statistics are provided for both the last 30 days and since joining FCA.

Visitors

The number of users that visit your profile. If a user visits your profile multiple times, they could be counted more than once towards the total visitors. There is however a time that must pass before they will be counted for a second time. This will include both registered users and those that are just browsing the site.

Unique Visitors

The number of unique users that visit your profile. A user is only counted once regardless of how many times they visit your profile. This will include both registered users and those that are just browsing the site.

Recommendations

The total number of recommendations you have received from both clients and other professionals. This can also be seen in the recommendation section on a user's profile.

In Contact List - Premium Feature

The number of users, both clients and industry professionals that have added you to their contacts list. This section is only available to premium subscribers. Names and profiles will be visible for you to access.

Unique Agent Visits - Premium Feature

The total number of Real Estate Agents that have visited your profile. This will only count users who have registered for an Agent account and are logged in. This section is only available to premium subscribers. Names and profiles will be visible for you to access.

Unique Professional Visits - Premium Feature

The total number of professionals that have visited your profile (exluding real estate agents). This will only count users who have registered for a professional account and are logged in. This section is only available to premium subscribers. Names and profiles will be visible for you to access.

Unique Client Visits - Premium Feature

The total number of Clients that have visited your profile. This will count users who have registered for a Client account and are logged in as well as users who are just browsing the site. This section is only available to premium subscribers. Geographic breakdown as well as other stats will be available when applicable.

Types of Contacts

The Contacts section is broken down by Industry. Within each section you will be able to search, invite, review, add and delete contacts. The idea is to have all of your important business contacts all in one place.

Searching and adding Contacts

To find professional contacts to add to your contact list, simply search using the search page. When you visit an user's profile, you will see a button to add them to your contact list directly below their profile picture.

Removing Contact

You can remove a user from your contacts in one of two ways. The first option is to visit the contact section on your profile page and click the "x" next to the user's name. The second option is to visit the user's profile page and click the "remove contact" button found under their profile picture.

Notifications

Users receive a notification when they have been added to or removed from your contact list.

Rules for Providing Recommendations

1. This section is used to provide positive recommendations for FCA Professionals. If you have a complaint, please visit the link at the bottom of each page.

2. Recommendations must be truthful and accurate. Leaving false or miss-leading recommendations can lead to account suspension.

3. Clients, Industry Professionals and Real Estate Agents can all leave recommendations.

4. You can provide multiple recommendations for an FCA professional, however you must wait 30 days in between.

5. Recommendations can be edited or removed at any time by the author.

6. FCA Professionals can not remove recommendations that they have received.

Client Recommendations

This type of recommendation is meant for anyone who is currently or has been a client of an FCA professional at any time. To leave this type of receommendation you must be registered and logged in with a client account.

Industry Recommendations

This type of recommendation is meant for FCA professionals that would like to provide a recommendation for another FCA professional. To write and view this type of recommendation you must be registered and logged in with an agent or industry professional account.

When you are browsing FCA you will notice that some professionals have the following "FCA" badge:

These professionals are more active on FCA and have been making an effort to expand their network by connecting with other professionals.

Overview

This website is operated by First Class Agents (FCA). Throughout the site, the terms “we”, “us” and “our” refer to First Class Agents. First Class Agents offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our website is hosted on Canspace and Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Website and Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We are not responsible for the accuracy of the information provide on agent or professional profiles as it is generated by third party users.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services

products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy at the FCA Store.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback, Recommendations and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of Warranties, Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall First Class Agents, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless First Class Agents and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

Section 19 - Changes to Terms and Conditions

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at support@firstclassagents.ca.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.firstclassagents.ca or www.fcastore.ca (the “Site”).

Personal Information we Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
- When you register for account, information is collected in order to provide each user with the best possible experience. Users have the option to hide this information from other users at any time.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the FCA Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Information provided during registration and updating profiles will be used to tailor the experience to each type of user. Client information is not visible to anyone. Industry Professional information is visible to other professionals and real estate agents (with an option to hide from all). Agent information is used to present agents to potential clients and industry professionals. Agent accounts can be hidden at any time.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

Do not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@firstclassagents.ca.